苦情対応時に社内で使える英語表現

1. Respond quickly

Thanks for your feedback. We're sorry to hear that your delivery was late.

Thanks for letting us know that our service is slow. We appreciate your feedback.

2. Involve colleague(pass on feedback)

Could you take a look at this tweet?

Would you mind taking a look at this review?

3. Involve colleagues(report the problem)

A customer says she has had no response to her calls.

A customer says that we overcharged them.

4. Involve colleagues(request action)

Would you mind dealing with this complaint?

I was wondering if you could deal with this issue?

5. Discuss negative feedback

Who else can help us?

Shall I also ask Sam to help us?

6. Discuss negative feedback

How about we raise this with the delivery drivers?

Note)"How about"には節を続けることが可能。

Why don't we speak to the customer?